Return & Refund Policy

Last Updated: July 21, 2026

Thank you for shopping at ARJUG.

We specialize in digital products, including planners, templates, journals, worksheets, trackers, AI resources, and other downloadable content.

Because all products are delivered electronically and become immediately accessible after purchase, all sales are considered final.

Refund Eligibility

Due to the nature of digital products, we generally do not offer refunds, returns, or exchanges once an order has been completed and the files have been delivered.

Exceptions

We may consider a refund or replacement in the following situations:

  • You were charged more than once for the same order.

  • The product file is corrupted or cannot be downloaded.

  • You received the wrong digital product.

  • A technical issue prevents access to your purchase and we are unable to resolve it within a reasonable timeframe.

If an issue qualifies under the circumstances above, please contact us within 7 days of your purchase.

Before Requesting a Refund

If you're experiencing any problems with your download or product, please contact our support team first. In most cases, we can quickly resolve issues by providing updated files, download assistance, or technical support.

Chargebacks

If you believe a transaction was unauthorized, please contact us before initiating a chargeback. We are committed to resolving legitimate concerns promptly and fairly.

Contact Us

For any questions regarding this policy or your order, please contact us at:

Email: help@arjug.com

We strive to respond to all support requests within 24 business hours.