Refund & Return Policy

Thank you for shopping with Mindiit. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund terms below.

1. Return Window

We accept eligible returns within 30 days of the date you receive your order.

To be eligible for a return:

• The item must be unused or only lightly handled for inspection.
• The item must be in its original condition.
• The item must include its original packaging and accessories, where applicable.
• You must provide proof of purchase or your order number.
• The item must not be damaged due to misuse, improper handling, or normal wear and tear.

Items that do not meet these requirements may not be eligible for a refund.

2. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other reasons.

These may include:

• Products that have been used extensively
• Products damaged through misuse or improper care
• Items missing original accessories or packaging
• Gift cards or digital products, where applicable
• Personalized or customized products, where applicable
• Items specifically identified as non-returnable on the product page

If you are unsure whether your item qualifies, please contact us before sending it back.

3. How to Request a Return

To request a return, contact us at:

Email: support@mindiit.com

Please include:

• Your full name
• Order number
• Product name
• Reason for the return
• Photos or videos of the product, if it is damaged, defective, or incorrect

Our support team will review your request and provide return instructions if your return is approved.

Please do not send a product back without receiving return instructions from us first.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your product arrives:

• Damaged
• Defective
• Missing parts
• Different from what you ordered

please contact us as soon as possible, preferably within 7 days of delivery.

We may request photographs or videos showing the product and packaging so that we can investigate the issue.

If the issue is confirmed to be our responsibility, we may offer a replacement, store credit, or refund, depending on the circumstances and availability.

5. Change of Mind

If you simply change your mind about your purchase, you may request a return within the applicable 30-day return period, provided the product meets our return requirements.

Unless the return is due to a defective, damaged, or incorrect product, return shipping costs may be the customer's responsibility.

6. Return Shipping

For approved returns that are not caused by an error on our part, the customer may be responsible for return shipping costs.

If the return is due to receiving a defective, damaged, or incorrect item, Mindiit may cover reasonable return shipping costs or provide an appropriate return solution.

Original shipping charges are generally non-refundable unless required by applicable law or the return is due to our error.

7. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process the refund and make the funds available in your account.

8. Partial Refunds

In certain circumstances, only a partial refund may be issued.

This may apply if:

• The item shows signs of use beyond reasonable inspection
• The product is damaged after delivery due to customer handling
• Parts, accessories, or packaging are missing
• The product does not meet our return conditions

The amount of any partial refund will depend on the condition of the returned item.

9. Late or Missing Refunds

If you have been notified that your refund has been processed but you have not received it:

1. Check your bank or credit-card account.
2. Contact your payment provider.
3. Allow additional processing time depending on your payment method.

If you still cannot locate your refund, contact us at:

support@mindiit.com

10. Exchanges

We may offer exchanges for defective or incorrect products, subject to product availability.

If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund or store credit.

11. Order Cancellation

If you want to cancel an order, contact us as soon as possible at:

support@mindiit.com

We will try to accommodate cancellation requests made before the order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may need to follow our standard return procedure.

12. Refused or Undeliverable Packages

If a package is returned to us because of:

• Incorrect or incomplete shipping information
• Failure to collect the package
• Repeated delivery attempts
• Refusal of delivery

we may contact you to arrange reshipment.

Additional shipping charges may apply for reshipping the order.

If you prefer a refund instead, any applicable shipping, return, or other costs may be deducted where permitted by law.

13. Final Sale Items

Products clearly identified as Final Sale or Non-Returnable at the time of purchase are not eligible for return or refund except where required by applicable law.

14. Refunds and Consumer Rights

Nothing in this Return & Refund Policy is intended to limit any rights or remedies that you may have under applicable federal, state, or local laws.

Where applicable law provides consumers with rights that differ from this policy, those legal rights will apply.

15. Policy Changes

Mindiit reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.